Separate software updates from the full service scope.
The P8 catalog lists permanent free OTA updates for the P8 Genuine System in Standard, Flagship and Performance packages. That statement describes updates; it does not define every commercial-use right, course entitlement or supplied service.
What the current catalog states.
All three P8 packages list the P8 Genuine System with permanent free OTA updates. They also list the detector, automatic tee-up, mirror touchscreen kiosk, sound, impact screen, hitting mat and artificial grass. Projector, computer and motion-platform details distinguish the packages.
Course access, third-party software, commercial operation and separately supplied services should be identified by edition and scope. Free OTA updates should not be expanded into a promise that every related product or service is free.
Source: PGM simulator catalog, printed page 08 / PDF page 9 (19 MB). Reviewed 13 November 2026.
Confirm warranty by supplied component.
| Area | What the agreement should identify |
|---|---|
| Covered equipment | Detector, computer, projector, screen, playing surfaces, console and any motion or ball-return equipment supplied. |
| Coverage | Warranty duration, start date, included work and exclusions for each component. |
| Diagnosis | How to report the issue, what information is needed and who handles the initial assessment. |
| Parts and transport | Who supplies and pays for replacement parts, return freight and local work. |
| Service delivery | Remote or local assistance, language, working hours, time zone and any agreed response commitment. |
This page is a purchasing guide, not a universal warranty policy. Use the written terms supplied for your order to determine coverage.
Prepare a technical-support request.
Include the product model, order reference if available, software version, a description of the issue and relevant photos or video. Do not send passwords, verification codes or unnecessary personal information.
Contact tracy@pgmgolf.com to discuss the appropriate support route for your equipment.